Hospital Veterinario Pachuca
In accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties, this Privacy Notice is made available to our clients, users and visitors.
Who is responsible for processing personal data
Noé Barragán Pelcastre, owner of Hospital Veterinario Pachuca, located at Avenida Universidad 106, Col. Ciudad de los Niños, Pachuca de Soto, Hidalgo, Mexico, is responsible for the processing, use and protection of personal data provided in connection with care, communication or a relationship with Hospital Veterinario Pachuca.
Personal data we may collect
Depending on the service requested and the communication method used, we may collect information such as:
First and last names, telephone number, email address, address when necessary, information provided via WhatsApp, telephone calls or digital communications, and information needed to identify the guardian or person responsible for a veterinary patient.
We may also retain information about the pet, such as name, species, breed, sex, age, medical history, tests, diagnoses, treatments and other veterinary clinical information required for their care.
A pet’s clinical information does not, in itself, constitute a person’s medical information. However, data that identifies the pet’s guardian or responsible person will be treated as personal data.
Purposes of processing
Personal data may be used to:
Respond to information requests; provide and follow up on veterinary services; identify a patient’s guardian or responsible person; manage appointments and confirm availability; communicate about consultations, tests, hospitalization, treatments and services; create and retain veterinary care files and records; handle requests, questions or complaints; meet administrative, tax and legal obligations; and maintain the communication needed to provide our services properly.
Where applicable, and after applying the legally required mechanisms, we may use contact details to send information about preventive medicine, reminders or Hospital Veterinario Pachuca services. The data subject may request that these communications stop at any time.
Data obtained through the website
When browsing hvpachuca.com.mx, certain technical data may be generated automatically, such as IP address, browser type, device, pages visited and technical information needed for website operation and security.
If the site adds analytics tools, forms, e-commerce, advertising or similar technologies, this Privacy Notice and, where applicable, cookie information will be updated before those tools are used.
WhatsApp and third-party services
When a user chooses to communicate with Hospital Veterinario Pachuca through WhatsApp, Google Maps or other external services, those services may process information according to their own privacy notices and policies.
Hospital Veterinario Pachuca will use information received through these channels only for purposes related to the communication and services requested, unless authorization or applicable law permits otherwise.
Data transfers
Hospital Veterinario Pachuca does not market or sell its clients’ personal data.
Data may be shared when necessary to provide a requested service, meet legal, tax or administrative obligations, or respond to a request from a competent authority, in accordance with applicable law.
When a transfer requires consent under current regulations, that consent will be requested in advance.
ARCO rights
The data subject may request Access, Rectification, Cancellation or Opposition concerning their personal data at any time, request information about its processing, or withdraw consent where legally applicable.
Requests may be submitted directly to: privacidad@hvpachuca.com.mx.
Hospital Veterinario Pachuca
Avenida Universidad 106, Col. Ciudad de los Niños
Pachuca de Soto, Hidalgo, Mexico.
The request must provide enough information to identify the data subject and clearly describe the right they wish to exercise.
Limiting use or disclosure
The data subject may request that their personal data not be used for promotional or marketing communications that are not essential to providing veterinary services.
Information security
Hospital Veterinario Pachuca adopts reasonable administrative, technical and physical measures to protect personal information against damage, loss, alteration, destruction, unauthorized access or processing.
Changes to this Privacy Notice
This Privacy Notice may be modified as a result of legal changes, new services, changes in our processes or the introduction of new technologies.
Updates will be available at:
hvpachuca.com.mx/aviso-de-privacidad/
Contact
For questions about personal data processing, exercising ARCO rights or this Privacy Notice, email privacidad@hvpachuca.com.mx or visit Hospital Veterinario Pachuca at Avenida Universidad 106, Col. Ciudad de los Niños, Pachuca de Soto, Hidalgo.
Last updated: October 2026.